Return and Refund Policy
At ON TREND, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy.
Return Eligibility
To be eligible for a return, your item must be:
- In its original packaging
- In its original condition
- Accompanied by a receipt or proof of purchase
- Returned within [time frame of 7 days] of delivery
Refund Options
We offer the following refund options:
- Full Refund: If the item is returned in its original condition, we will provide a full refund of the purchase price.
- Exchange: If you would like to exchange an item for a different size, color, or style, please contact our customer service team.
- Store Credit: If you would like to return an item for store credit, please contact our customer service team.
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Carefully package the item(s) you wish to return.
- Include the RMA number and a copy of your receipt.
- Ship the package back to us at the address provided.
Refund Timeline
Refunds will be processed within [time frame of 5-7 business days] of receiving the returned item.
Exceptions
The following items are not eligible for return:
- Final sale items
- Customized or personalized items
- Items damaged or altered by the customer
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team: