Refund and Returns Policy

Return and Refund Policy

At ON TREND, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy.

Return Eligibility

To be eligible for a return, your item must be:

  1. In its original packaging
  2. In its original condition
  3. Accompanied by a receipt or proof of purchase
  4. Returned within [time frame of 7 days] of delivery

Refund Options

We offer the following refund options:

  1. Full Refund: If the item is returned in its original condition, we will provide a full refund of the purchase price.
  2. Exchange: If you would like to exchange an item for a different size, color, or style, please contact our customer service team.
  3. Store Credit: If you would like to return an item for store credit, please contact our customer service team.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
  2. Carefully package the item(s) you wish to return.
  3. Include the RMA number and a copy of your receipt.
  4. Ship the package back to us at the address provided.

Refund Timeline

Refunds will be processed within [time frame of 5-7 business days] of receiving the returned item.

Exceptions

The following items are not eligible for return:

  1. Final sale items
  2. Customized or personalized items
  3. Items damaged or altered by the customer

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer service team:

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