🛒 Orders – Frequently Asked Questions
1. How do I place an order?
You can place an order by browsing our products, selecting the item(s) you want, and adding them to your cart. Once you’re ready, go to the checkout page, enter your shipping and payment information, and confirm your purchase.
2. Can I change or cancel my order after placing it?
Orders can only be changed or canceled within a short window after they are placed. Please contact our customer service team as soon as possible with your order number.
3. How do I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS. You can also track your order in your account dashboard under “My Orders.”
4. What payment methods do you accept?
We accept most major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other local payment options depending on your region.
5. Will I receive a confirmation after placing an order?
Yes! A confirmation email will be sent to the email address you provided during checkout. It includes your order summary and receipt.
6. What should I do if I haven’t received my order?
Check your tracking information first. If it’s delayed, in transit, or marked as delivered but you didn’t receive it, contact our support team with your order number for assistance.
7. Can I place an order without creating an account?
No, guest checkout is not available. However, we recommend creating an account for faster checkout, order tracking, and access to special deals.
8. Do you offer international shipping?
No, we ship to INDIA only. Shipping costs and delivery times may vary depending on your location. Please check our shipping policy for more details.
9. Why was my order canceled?
Orders may be canceled due to payment issues, stock availability, or shipping restrictions. If this happens, you will be notified and refunded (if applicable).
10. How do I contact customer service?
You can reach us via email at [support@ontrend.pro], use our live chat, or call us at 9575168212. We’re happy to help!
