Orders & Returns Policy
📦 Order Policy
Order Processing
- Orders are processed within 1–2 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a shipping confirmation email with tracking information.
Shipping & Delivery
- We offer standard and express shipping options at checkout.
- Estimated delivery times vary based on location, typically:
- Regional: 3–7 business days
- National: 7–10 business days
- Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Order Changes & Cancellations
- Orders can only be modified or canceled within 1 hour of being placed.
- Once an order is processed, it cannot be changed or canceled.
🔁 Returns & Exchanges Policy
Eligibility
- You may return most items within 7 days of delivery for a refund or exchange.
- To be eligible for a return:
- Items must be unused, in original condition, and in original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Final sale items
- Gift cards
- Perishable goods or custom-made products (unless defective)
Return Process
- Contact our support team at [support@ontrend.pro] with your order number and reason for return.
- We’ll send you return instructions and a shipping label (if applicable).
- Once your return is received and inspected, we’ll notify you of the refund or exchange status.
Refunds
- Refunds are processed to the original payment method within 5–10 business days after we receive the returned item.
- Shipping fees (original and return) are non-refundable unless the item was faulty or incorrect.
Exchanges
- Need a different size or item? Contact us to arrange an exchange, subject to item availability.
💬 Still Have Questions?
Reach out to our friendly support team at [support@ontrend.pro] or visit our Contact Us page. We’re happy to help!
